Ordering and Shipping Details

Silica Earth™ will ship orders via USPS and UPS anywhere in the Continental United States, (including Hawaii and Alaska). However, Flat Rate and Free Shipping promotions do not apply to orders shipped to Hawaii and Alaska. We will contact you with calculated shipping quotes to these destinations.

For international shipping we use DHL. 

SHIPPING DETAILS

All orders are packaged in plain boxes. In some cases we will use recycled packaging to conserve resources. In the event we use recycled packaging, all descriptive markings will be covered.

Orders are shipped Monday through Friday. We strive to ship orders the same day if received before 2pm PST. It may take longer if we are temporarily out of stock on an item, or need additional clarification from a customer.

OVERSIZED ORDERS

Oversized or especially large orders that have to be shipped on a pallet may not qualify for flat rate or free shipping. Freight totals will be determined by weight and distance. Please be prepared to provide your contact name, phone number, shipping address, whether the delivery is being shipped to a residence or a business, and if you will need a lift gate on the delivery truck to lower the pallet to the ground (some shipping destinations have access to a forklift and do not require a liftgate).

If you would like to discuss additional freight options/tiered pricing on large or commercial orders, please contact us for a quote at support@silicaearth.com.

TRACKING YOUR ORDER

Once you place an order you will receive an email confirmation with the order details. Once the order ships you will receive an additional email notification containing tracking information. 

UNDELIVERABLE PACKAGES

Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt will be made to reach the customer regarding the delivery before it is returned to us as undeliverable.

RETURN SHIPPING

Customers are responsible for return shipping unless product was mis-shipped (items received do not match invoice), in which case, a shipping label will be emailed to you to cover return shipping expenses.

ITEMS DAMAGED DURING SHIPPING

INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.

In the unlikely event that upon receipt of your package you suspect items are leaking or have been damaged during shipping, inform the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to verify the damage. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.