Shipping policy

Silica Earth ships via USPS and UPS anywhere in the United States, including Hawaii and Alaska. We do not ship outside the United States at this time.

Promotional flat-rate or free-shipping offers, when we run them, do not apply to Hawaii and Alaska. Orders to those destinations are priced at live USPS rates at checkout.

Processing and packaging

Orders ship Monday through Friday. We aim to ship the same day when an order is received before 2pm Pacific. It can take longer if an item is temporarily out of stock or we need to clarify something with you.

All orders are packed in plain boxes or mailers. We use recycled packaging where we can to conserve resources, and any previous markings are covered.

Oversized and freight orders

Oversized orders that ship on a pallet may not qualify for flat-rate or promotional shipping. Freight totals are determined by weight and distance.

For a pallet quote, please have ready your contact name, phone number, and shipping address, whether the delivery is to a residence or a business, and whether you need a lift gate to lower the pallet to the ground. For tiered pricing on large or commercial orders, email sales@silicaearth.com.

Tracking your order

You will receive an email confirmation with your order details as soon as you order, and a second email with tracking information once it ships.

Undeliverable packages

Packages returned to us by the carrier as undeliverable are refunded less the cost of shipping, and may be subject to a restocking or handling fee. We will always try to reach you before a package is returned to us.

Return shipping

Customers are responsible for return shipping, unless the order was mis-shipped and the items received do not match the invoice. In that case we will email you a label covering the return.

Items damaged in transit

Please inspect your package on arrival. You have 3 days to report broken or missing items.

If you suspect on delivery that items are leaking or have been damaged, tell the driver you are refusing the package because it is damaged.

Damage that occurs in transit is the carrier’s responsibility, but we are glad to help you resolve it and get replacements to you. A replacement cannot be sent until we or the carrier have verified the damage, so please do not delay reporting it; some carriers set strict time limits on their liability.

To report damage after you have signed for the package, photograph both the damaged product and the box it arrived in, then contact us at sales@silicaearth.com or 541-622-2345.