Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

What can be returned

To be eligible for a return, the product must be unopened and unused, in the same condition you received it, and in its original packaging. You will also need your order number or proof of purchase.

We cannot accept returns on opened or partially used product, or on sale items.

How to start a return

Email sales@silicaearth.com with your order number. If your return is accepted we will send you instructions on where to send the package. Return shipping is paid by you, unless we shipped the wrong item, in which case we will email you a label. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives. You have 3 days to report broken or missing items. Contact us within that time if a bag or box is damaged or leaking, if anything is missing, or if you received the wrong item. Photographs of both the product and the shipping box help us resolve it faster.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the one you want.

Refunds

We will let you know once we have received and inspected your return, and whether the refund was approved. If it is approved you will be refunded automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it.

Packages returned to us by the carrier as undeliverable are refunded less the cost of shipping, and may be subject to a restocking or handling fee. We will always try to reach you before a package is returned to us.

If more than 15 business days have passed since we approved your return and you have not seen the refund, email sales@silicaearth.com.