Ordering and Shipping Details
Silica Earth™ will ship orders via USPS and UPS anywhere in the Continental United States, (including Hawaii and Alaska). However, Flat Rate and Free Shipping promotions do not apply to orders shipped to Hawaii and Alaska. We will contact you with calculated shipping quotes to these destinations.
For international shipping we use DHL.
All orders are packaged in plain boxes. In some cases we will use recycled packaging to conserve resources. In the event we use recycled packaging, all descriptive markings will be covered.
Orders are shipped Monday through Friday. We strive to ship orders the same day if received before 2pm PST. It may take longer if we are temporarily out of stock on an item, or need additional clarification from a customer.
Oversized or especially large orders that have to be shipped on a pallet may not qualify for flat rate or free shipping. Freight totals will be determined by weight and distance. Please be prepared to provide your contact name, phone number, shipping address, whether the delivery is being shipped to a residence or a business, and if you will need a lift gate on the delivery truck to lower the pallet to the ground (some shipping destinations have access to a forklift and do not require a liftgate).
If you would like to discuss additional freight options/tiered pricing on large or commercial orders, please contact us for a quote at email@example.com.
TRACKING YOUR ORDER
Once you place an order you will receive an email confirmation with the order details. Once the order ships you will receive an additional email notification containing tracking information.
Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt will be made to reach the customer regarding the delivery before it is returned to us as undeliverable.
Customers are responsible for return shipping unless product was mis-shipped (items received do not match invoice), in which case, a shipping label will be emailed to you to cover return shipping expenses.
ITEMS DAMAGED DURING SHIPPING
INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.
In the unlikely event that upon receipt of your package you suspect items are leaking or have been damaged during shipping, inform the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to verify the damage. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.
To report a damaged shipment after signed receipt, please take photos of both the damaged product AND the box it was delivered in and contact our Support Team as soon as possible at (541-622-2345) or email to firstname.lastname@example.org.
All pricing is in U.S. Dollars and we accept Visa, MasterCard, American Express, or Discover. Your bank statement (credit card) charges will typically appear as “”Empower AG”.
Refunds will be issued using the same payment method used on your original order. Example: If your order was paid with a credit card, Silica Earth™ will refund the credit card used on your original order.
DISCOUNT / PROMO CODES
To redeem a Discount or Promo Code, simply proceed to the Checkout Screen and enter the code in the Promo Code field and click Submit. The screen will then refresh itself, and you will see that the discount amount has been deducted from the total.
What information do we gather and what do we do with it?
This site utilizes SSL data encryption, and a 256bit signed Digital Certificate. The Digital certificate secures communications between Silica Earth™ and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised. Digital certificates facilitate these security measures, which in turn allow applications like email, online trading, and credit card purchasing, to be executed in a secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the “sender”, and that none of the information was altered en route to the recipient.
Your billing and shipping information is available only to our Order Processing / Support Team personnel. Our Customer Service Representatives may request this information only if you contact them with questions about your account or an order you have placed. All of our computer terminals are password protected and locked.
|1. All Silica Earth Products are approved through the Oregon Department of Agriculture.|
|2. MSDS available upon request, or|