Ordering and Shipping Details

Silica Earth™ will ship orders via USPS and UPS anywhere in the Continental United States, (including Hawaii and Alaska). However, Flat Rate and Free Shipping promotions do not apply to orders shipped to Hawaii and Alaska. We will contact you with calculated shipping quotes to these destinations.

For international shipping we use DHL.

SHIPPING DETAILS

All orders are packaged in plain boxes. In some cases we will use recycled packaging to conserve resources. In the event we use recycled packaging, all descriptive markings will be covered.

Orders are shipped Monday through Friday. We strive to ship orders the same day if received before 2pm PST. It may take longer if we are temporarily out of stock on an item, or need additional clarification from a customer.

OVERSIZED ORDERS

Oversized or especially large orders that have to be shipped on a pallet may not qualify for flat rate or free shipping. Freight totals will be determined by weight and distance. Please be prepared to provide your contact name, phone number, shipping address, whether the delivery is being shipped to a residence or a business, and if you will need a lift gate on the delivery truck to lower the pallet to the ground (some shipping destinations have access to a forklift and do not require a liftgate).

If you would like to discuss additional freight options/tiered pricing on large or commercial orders, please contact us for a quote at support@silicaearth.com.

TRACKING YOUR ORDER

Once you place an order you will receive an email confirmation with the order details. Once the order ships you will receive an additional email notification containing tracking information.

UNDELIVERABLE PACKAGES

Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt will be made to reach the customer regarding the delivery before it is returned to us as undeliverable.

RETURN SHIPPING

Customers are responsible for return shipping unless product was mis-shipped (items received do not match invoice), in which case, a shipping label will be emailed to you to cover return shipping expenses.

ITEMS DAMAGED DURING SHIPPING

INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.

In the unlikely event that upon receipt of your package you suspect items are leaking or have been damaged during shipping, inform the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to verify the damage. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

To report a damaged shipment after signed receipt, please take photos of both the damaged product AND the box it was delivered in and contact our Support Team as soon as possible at (541-622-2345) or email to support@silicaearth.com.

PAYMENT OPTIONS

All pricing is in U.S. Dollars and we accept Visa, MasterCard, American Express, or Discover. Your bank statement (credit card) charges will typically appear as “”Empower AG”.

REFUNDS

Refunds will be issued using the same payment method used on your original order. Example: If your order was paid with a credit card, Silica Earth™ will refund the credit card used on your original order.

DISCOUNT / PROMO CODES

To redeem a Discount or Promo Code, simply proceed to the Checkout Screen and enter the code in the Promo Code field and click Submit. The screen will then refresh itself, and you will see that the discount amount has been deducted from the total.

PRIVACY POLICY

What information do we gather and what do we do with it?

Silica Earth™ is committed to keeping your information confidential and will not sell or lease any of your information to third parties, and will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law. The only information we request from you occurs during checkout or when creating a new account, and is only the necessary information required to properly bill and ship your order. If we have a question about your order, we will try to contact you first using email and then using the phone number that you provide us with. Our site uses cookies to keep track of your shopping cart. We are the sole owners of the personal information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will only use your personal information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy, but you may opt out of any future contacts from us at any time.

SECURITY MEASURES

This site utilizes SSL data encryption, and a 256­bit signed Digital Certificate. The Digital certificate secures communications between Silica Earth™ and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised. Digital certificates facilitate these security measures, which in turn allow applications like e­mail, on­line trading, and credit card purchasing, to be executed in a secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the “sender”, and that none of the information was altered en route to the recipient.

Your billing and shipping information is available only to our Order